Question 1

Do I need an account to order?

Accepted Answer

Yes, we ask you to sign in or create a quick account before checkout so we can send you order updates and store your delivery address for next time. The whole flow takes about 30 seconds.

Question 2

How do I know my order went through?

Accepted Answer

You'll see an Order Confirmation page right after payment, and we'll email you a copy. The order will also show up under Account → Orders within a few seconds.

Question 3

Can I change or cancel an order after placing it?

Accepted Answer

You can cancel any order while it's still in "Pending" status, head to Account → Orders and tap the order. Once we mark it Confirmed, message us on WhatsApp and we'll do our best.

Question 4

Where do you deliver?

Accepted Answer

Across Ghana. Greater Accra arrives next day; other regions take 2–4 working days. Delivery cost is calculated at checkout based on your zone, and orders over GHS 200 ship free.

Question 5

How fast is delivery in Accra?

Accepted Answer

Same-day for orders placed before 12pm Mon–Fri. Otherwise next working day. Riders WhatsApp you a courtesy ping when they're close.

Question 6

Can I pick up from the studio?

Accepted Answer

Yes, Madina, Old Council Adjacent. Pick "Studio pickup" at checkout (zero delivery fee) and we'll text when your bag is ready.

Question 7

How do I pay?

Accepted Answer

Mobile Money (MTN, Telecel, AirtelTigo) or card via Hubtel. We don't do cash on delivery, every order is paid before it ships, no exceptions.

Question 8

Is my card / MoMo info safe?

Accepted Answer

We never see or store your card number or MoMo PIN. Hubtel handles the entire payment session and sends us only a confirmation reference.

Question 9

What's the difference between Pre-Stretched and Kanekalon?

Accepted Answer

Pre-Stretched is sold ready to install, the tips are tapered so you can skip the pre-pulling step. Standard Kanekalon comes blunt-cut so you can stretch it your way. Same fibre, different finish.

Question 10

How many packs do I need for a full install?

Accepted Answer

Most knotless or box-braid installs use 4–6 packs depending on length. Each product page lists a recommended pack count for the length you pick.

Question 11

Will the colour match my hair?

Accepted Answer

Use the Color Match tool in our Hair Guide, pick the shade closest to your natural and we'll show side-by-side photos. If you're between two, our team can recommend on WhatsApp.

Question 12

Can I return hair I've already opened?

Accepted Answer

Hair that's been opened, washed, or installed is non-returnable for hygiene reasons. Sealed packs in their original packaging are returnable within 7 days.

Question 13

What if I receive the wrong colour?

Accepted Answer

Send us a photo on WhatsApp within 48 hours of delivery and we'll swap it for the right shade, we cover the return delivery fee when it's our mistake.

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